Vuyk Medical Centre has a clear complaints procedure.
Do you have a complaint?
Unfortunately, it is possible that you are not satisfied with the care provided by Vuyk Medisch Centrum. Fortunately, there is a clear procedure for dealing with your complaint. We take a complaint very seriously, because we always want to continue to improve.
We would be happy to discuss with you what you are dissatisfied with. But you can also lodge a complaint with us without an interview. To do so, please request the complaint form from one of our employees or via firstname.lastname@example.org. We will try to deal with this complaint satisfactorily within 4 weeks at the latest. We work in accordance with the GOMA code of conduct.
If you do not wish to contact Vuyk Medical Centre directly to discuss your complaint, you can do so via our external complaints committee.
External, independent complaints handling
You can submit your question or complaint to the independent Care Complaints Desk. A member of the Complaints Desk will try to resolve your complaint with information and advice and can put you in touch with an independent complaints officer. He or she can mediate between you and us, so that together we can find a good solution. You can easily reach the Care Complaints Desk by calling 070-310 53 92. This can be done from Monday to Friday from 9.00 to 17.00 hours. Or send an e-mail to email@example.com
For more information, please visit https://www.degeschillencommissiezorg.nl/klachtenloket-zorg
The Disputes Committee
You can also submit a complaint to the external and independent Disputes Committee for General Care. Your complaint will then become a dispute. An impartial, expert committee will assess your dispute and you will receive a binding decision. This means that you and we must comply with the decision and cannot appeal against it. For more information about this, please visit: www.degeschillencommissiezorg.nl.